Privacy Policy

Privacy Policy

Last updated: October 2025

1. Introduction

Point Break Marine Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Your name and contact details (phone number, email address, residential or business address)
  • Details about your boat or vessel (make, model, engine type, etc.)
  • Payment information (if applicable)
  • Any other information you provide through contact forms, quotes, or service requests

We may also collect non-personal information such as your browser type, IP address, and usage data via cookies for analytics and website improvement.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Contact us via our website, phone, email, or social media
  • Request a quote or book a service
  • Subscribe to our updates or promotions

We may also collect information automatically through cookies or analytics tools (e.g. Google Analytics) when you visit our website.

4. How We Use Your Information

We use your personal information to:

  • Provide and manage our marine services
  • Respond to your enquiries and send quotes
  • Schedule and confirm bookings
  • Process payments and send invoices
  • Improve our website, customer experience, and service quality
  • Send service updates, promotions, or maintenance reminders (only with your consent)

We do not sell, rent, or trade your personal information.

5. Disclosure of Personal Information

We may share your information with:

  • Trusted service providers (e.g. payment processors, IT support)
  • Insurers or contractors working on your vessel (where relevant)
  • Authorities if required by law

All third parties are required to handle your information in accordance with privacy laws.

6. Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
Your information may be stored electronically in secure, password-protected systems.

7. Access and Correction

You can request access to the personal information we hold about you or ask us to correct it if it’s inaccurate.
To do so, please contact us using the details below.

8. Cookies and Website Analytics

Our website may use cookies to improve user experience and collect anonymous usage data. You can disable cookies in your browser settings, but some site features may not function properly.

9. Direct Marketing

We may send you service updates, offers, or maintenance reminders. You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

10. Changes to this Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Point Break Marine Services
📧 service@pointbreakmarine.com.au
📞 0423 574 698